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Other support services

Help in acute crises

If you need help at short notice in a crisis situation or outside of our opening hours, you will find an overview of relevant contact points below.

ZI Zentralinstitut für Seelische Gesundheit Mannheim (Central Institute for Mental Health Mannheim)
Outpatient clinic (24-hour emergency standby)
J 5 Foyer, 68159 Mannheim
Case management (7.30 a.m. to 5 p.m.): 0621 1703-2150
Emergency service (available 24 hours a day): 0621 1703-7777
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Ärztlicher Bereitschaftsdienst im Universitätsklinikum Mannheim (Medical on-call service at a Mannheim Hospital)
Theodor-Kutzer-Ufer 1-3
68167 Mannheim
0621 116 117
More

Krankenhaus zum Guten Hirten Ludwigshafen (Hospital)
Semmelweisstraße 7
67071 Ludwigshafen
0621 6819-0  (24 hours)
More

Emergency number for rescue services
112 (available nationwide 24 hours a day)

Telephone help

Telefonseelsorge Rhein-Neckar (Rhine-Neckar telephone counseling service)
Main focus: Telephone pastoral care and counseling
Postfach 120541, 68056 Mannheim
Telefonseelsorge offers telephone calls in German only. Mail pastoral care is available in English. Access mail pastoral care via the homepage.
You can find international contacts for telephone counseling in this overview.

Nightline Heidelberg
Listening and information hotline by students for students
06221 1847-08 (21:00 to 2:00 am)
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Access to psychotherapy

Are you already looking for outpatient psychotherapy?

You can find helpful tips and information about accessing outpatient psychotherapy and the process involved in a handout from the Federal Chamber of Psychotherapists as a PDF.

Statutory health insurance covers the costs of various therapy methods. These are psychoanalytic psychotherapy, psychodynamic psychotherapy, behaviour therapy and systemic therapy administered by a licenced psychotherapist who is entitled to invoice Germany’s statutory health insurance fund. A good way to start your search is the webpage of the Kassenärztliche Bundesvereinigung (National Association of Statutory Health Insurance Physicians). After an initial search for „Psychotherapie“ with your postcode you can click „Weitere Suchkritierien“ to select „Fremdsprachen“ and choose English or a different language.

When looking for a psychotherapist, you can also consider outpatient clinics for the training of psychological psychotherapists. We have listed examples of outpatient clinics in Mannheim below.

IVT-Kurpfalz Mannheim (outpatient clnic)
Augustaanlage 7-11
68165 Mannheim
0621 415365

ZPP-Ambulanz am Otto-Selz Institut, Universität Mannheim (outpatient clinic)
L 13, 17 (1st floor and ground floor)
68161 Mannheim
0621 181348

ZPP-Ambulanz am ZI (outpatient Clinic at the Central Institute for Mental Health)
Lange Rötterstraße 11-17
68167 Mannheim
0621 17036152

Systemische Ambulanz IF Weinheim (outpatient clinic)
Heinrich-Lanz-Straße 19-21 (3rd floor)
68165 Mannheim
0621 45181290

Psychotherapeutische Hochschulambulanz für Einzel-, Paar-, Familien- und Gruppentherapie (outpatient clinic)
University of Mannheim
L 13, 15 (side entrance – 3rd floor)
68161 Mannheim
0621 1813719

If you need further support in this regard, we will be happy to advise you personally on navigating the therapy landscape and finding a suitable offer for you!

Further counseling services

Due to high demand, there may be longer waiting times for appointments at our PBS. In urgent cases, you can also contact the counseling centers listed below, among others. Some of them can offer counseling in English and other languages. You can inquire by telephone whether counseling is available in English at a certain counseling center.

If you need help with your search, we are happy to support you.

Ehe-, Familien- und Lebensberatung Mannheim
Main focus: Difficulties in partnerships, family problems with relatives, psychological counseling in personal crisis situations
D 6, 9-11, 68159 Mannheim
0621 155333 (temporary answering machine)
Telephone availability: Mon. to Fri. 9:00 a.m. to 4:00 p.m., Thurs. until 5:30 p.m.
Open consultation hours: Wed. from 10 a.m. to 11 a.m.
Send e-mail
More

Offene Tür Mannheim
Focal points: Worries and fears about the future, disappointments or setbacks, conflicts with a partner or at work or the desire to (re)join the church or baptism, anonymous and free of charge, regardless of age, denomination and ideology
House of the Catholic Church, F 2.6 (on the market square), 4th floor, 68159 Mannheim
0621 16066
Opening hours: Mon./Thurs./Thurs./Fri.: 09:00 to 12:00, Mon. to Thurs. 14:00 to 17:00
Please make an appointment.
Send e-mail
More

pro familia Mannheim e.V.
Focus: social, psychological, medical and socio-legal advice on all topics relating to partnerships, family, separation, sexuality, ageing and other life issues. Counseling in English available
Mollstraße 49a, 68165 Mannheim
0621 27720
Send e-mail
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Psychologische Beratungsstelle des Caritasverbandes
Main focus: Contact for children, adolescents and young adults
D 7, 5, 68159 Mannheim
0621 125060
Send e-mail
More

PSE-Beratungsstelle
Main focus: Advice and support for people in difficult life situations, counseling to clarify a concern and information on psychotherapy options and advice on choosing a suitable form of psychotherapy
Richard-Wagner-Straße 18, 68165 Mannheim
0621 449223 (Mon. 11:00 a.m. to 1:00 p.m., Wed. 5:00 p.m. to 7:00 p.m.)
Send e-mail
More

Psychologische Beratungsstelle für Erziehungs-, Paar- und Lebensfragen
Main focus: For people seeking advice with various questions, regardless of religious affiliation
M 1, 9a, 68161 Mannheim
0621 28000280
Office and telephone hours: Mon./Thurs./Thurs. from 9:00 am to 4:00 pm, Wed. from 9:00 am to 10:30 am and 1:00 pm to 4:00 pm, Fri. from 9:00 am to 2:00 pm
Send e-mail
More

Telefonseelsorge Rhein-Neckar [Telephone counseling Rhine-Neckar]
Main focus: Telephone pastoral care and counseling
Postfach 120541, 68056 Mannheim
Send e-mail (no advice!)
More (email and chat advice)

Nightline Heidelberg e.V.
Main focus: Listening and information hotline by students for students, information about studying, open ear for all kinds of concerns.
Postfach 10 43 69, 69033 Heidelberg
(available daily from 9 p.m. to 2 a.m. during the lecture period) via Skype: nightline.heidelberg
Send an e-mail in English (reply usually within 48 hours).
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Further specialized counseling services in Mannheim
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First point of contact

Tanja Heydenreich / Martina Pröschold
Phone: 0621 49072-555
E-mail: pbs@stw-ma.de

Telephone consultation hours

Monday - Thursday:
10:00 - 16:00
Friday: 10:00 - 13:00

Consultations are usually offered from Monday to Friday between 9 am and 4 pm.

Visitor address

Psychological Counseling Center (PBS)
Mensaria am Schloss
Bismarckstr. 10 | Entrance C
68161 Mannheim

Postal address

Studierendenwerk Mannheim AöR
Psychologische Beratungsstelle (PBS)
Postfach 10 30 37
68030 Mannheim