Information for tenants

Please note between the years:

From 23.12.24 – 06.01.25, the Facility Management and Housing Management departments will be closed.

In emergencies such as power failure, heating failure, hot/cold water failure, flooding etc. you can call our emergency service on 0800 / 100 18 73.
Please also report damage/defects in the Mieterportal24h!

In the event of key loss or locking yourself out, please call the emergency key service. Telephone: 0621 / 10 15 61. Please note that the costs for opening the door amounting to 95 euros are to be paid directly (any costs incurred for keys to be replaced will be invoiced separately).

We wish you all happy holidays!

ATTENTION: Danger of fraud with door-to-door sales!

Due to the current situation, we would like to warn the residents of our student accommodations about doorstep scammers pretending to be employees of telecommunications service providers!
They ring the doorbell under the pretext that they need to check the TV/Internet connection and check the customer’s bank details.

We would like to point out that Studierendenwerk Mannheim has not commissioned any checks!

For your own safety, please note the following information:

• Please do not let any unknown persons into your apartment. Even an official ID card offers no guarantee, as nobody usually knows what the real ID card looks like.
• If you notice suspicious persons in your apartment building, please contact the police directly by calling 110 and inform the housing administration.